Karlis has accumulated more than 15 years experience in IT, most of which has been spent in the Contact Centre space. Karlis started his career writing assembler code for microcontrollers and over the years, has gained experience in all major programming languages.
He brings a “get things done” attitude to every aspect of his life and recently has taken a dive into the entrepreneurial world. Karlis is part of the EffectiveCAT leadership team that creates innovative solutions for Contact Centres.
His current focus is on establishing and maturing the operations functions that underpin the delivery of EffectiveCAT – a predictive analytics software tool, and KickAAS – an automated agent scripting solution These targeted solutions assist in driving contact centre operations efficiencies and can result in significantly reduced agent costs.