KickAAS – Automated Agent Scripting that really kicks!

KickAAS connects with more customers by increasing the quality of omni-channel customer service, providing contact centre agents with a richer insight into inbound and outbound campaigns.  KickAAS integration into Genesys supports the interaction context enabling cross-sell and up-sell opportunities as well as the identification of repeat callers and escalations.  KickAAS natively provides rich graphical representations of each interaction type allowing the agent to identify critical points within the customer’s journey.

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