Make every agent a master of your business process by providing decision trees & step-by-step guidance that streamlines complex processes, boosts compliance, reduces agent ramp time and average handling time. AI enabled platform that is designed for help desks, contact centers and BPOs supporting any media type.
Here’s How…
Step by step navigation though complex processes.
Make knowledge and expertise available to all agents with AI QA.
Ongoing education to further agents skillset and advancement
Process Shepherd is a powerful platform that can help organizations improve efficiency and compliance within their contact centers. By reducing onboarding time, ramp-up time, and average handling time while ensuring compliance with the most current business processes, our platform helps organizations provide the best possible customer experience.
Additionally, by automating steps within a process, we can save time and reduce human error, leading to increased efficiency and productivity
80%
Reduce Agent Onboarding Time
40%
Reduce Agent
Ramp Time
30%
Reduce Average Handling Time